Terms of Service

The Coaching Process:

We have developed a coaching and consultation program intended to help clients develop, pursue and implement strategies and solutions that may enhance success and satisfaction in their personal lives, including in marriage, family, business and work. Coaching is designed to help you enhance and improve your personal life.  It requires strategizing, brainstorming, goal-setting and planning. Your specific progress is often based upon your own ability to implement the plan you develop with Your Coach.  But, there are often many other variables at play; accordingly, coaching offers no guarantees of your progress or success.  Not every personal relationship can be saved or even helped, even with the best efforts of all concerned.  Sometimes, strategies and techniques developed and used by a coach and client can even make things worse, despite their best intentions.  You have to be prepared to accept the risks associated with implementing efforts intended to alter a personal relationship.

Coaching Services are typically provided in one-on-one sessions with Your Coach, scheduled at the mutual convenience of Your Coach and you. Coaching sessions are often handled via telephone, email or other remote arrangements; however, upon request they can be in person

Payment of Services:

There is a 48 hour cancellation policy.  If you provide notification to Your Coach of cancellation at least 48 hours prior to your scheduled appointment, Your Coach will endeavor to re-schedule in a timely manner, but there are no guarantees as to dates or times.  If you cancel your appointment less than 48 hours prior to your scheduled appointment, your pre-payment will be forfeited and you will be required to pay for any new appointment.

There is a one hour minimum purchase and no monies will be refunded for time not used.  However, once an hour is purchased, you may schedule appointments in increments of 60 minutes (one hour), 45 minutes (three quarters of an hour), 30 minutes (half hour) or 15 minutes (quarter hour), respectively, and use them as you need for hourly sessions, follow-ups and quick “laser” coaching sessions.  If an hour is purchased and only 15 minutes, 30 minutes or 45 minutes of time is actually used, you may schedule any paid for but unused time in follow up appointments.

Confidentiality

In order to honor and protect EWL’s and/or Your Coach’s intellectual property, you agree not to disclose or communicate information about EWL’s or Your Coach’s written materials, articles, techniques or methods to any third parties without express written permission from EWL and your Coach.

During the course of your Coaching Services, certain personal or private information may be discussed with Your Coach, including, as applicable, information about your marriage, job, future plans, business affairs, customer lists, finances and other confidential information. Your Coach will not voluntarily communicate your information to a third party without your written permission absent a court order, subpoena, or a request by law. Your Coach will adheres to reporting laws which in some circumstances might require the disclosure of otherwise confidential information. These situations rarely occur in coaching practices, but if such a situation does occur, Your Coach will make every effort to discuss it with you before taking any action

Coaching v Psychotherapy

There is a difference between “coaching” and “psychotherapy.”  Coaching is directive with a concentration on setting and reaching specific goals. Psychotherapy focuses on motivation of current behavioral patterns and takes past experiences into consideration.  Psychotherapy also involves treating disorders and other mental health concerns that coaching does not address. There are some similarities between coaching and psychotherapy, but Your Coach does not combine psychotherapy with coaching. Your Coach sees these as separate roles and separate conversations. Although both coaching and psychotherapy use knowledge of human behavior, motivation, behavioral change, and interactive counseling techniques, there are major differences in the goals, focus, and level of professional responsibility.  In some situations, Your Coach may recommend that you enter psychotherapy (with another psychotherapist or counselor) as a condition of continuing coaching.

Hold Harmless

In [his/her] role as a personal coach, Your Coach may make suggestions or offer advice, resources and recommendations for you.  However, you assume sole responsibility to decide what advice to follows and what actions to take regarding your personal situation or relationship and you take full responsibility for your own actions, and results, and for the present and future state of your relationships, including the marriage relationship. YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD EWL AND YOUR COACH HARMLESS FROM (i) ANY NEGATIVE OR UNFAVORABLE IMPACT ON YOU OR ANY OTHER IN YOUR RELATIONSHIPS, INCLUDING THE MARRIAGE RELATIONSHIP, THAT MAY RESULT FROM THE COACHING SERVICES, AND (ii) ANY LEGAL CLAIMS, ACTIONS, JUDGMENTS, COSTS, EXPENSES, DAMAGES, OBLIGATIONS OR ANY LIABILITIES WHATSOEVER RELATING TO OR IN ANY WAY CONNECTED WITH THE COACHING SERVICES, INCLUDING ANY CLAIMS, ACTIONS, JUDGMENTS, COSTS, EXPENSES, DAMAGES, OBLIGATIONS OR ANY LIABILITIES WHATSOEVER THAT MAY ARISE OUT OF THE COACHING SERVICES, EVEN IF DUE TO EWL’S OR YOUR COACH’S OWN NEGLIGENCE.